Shipping

Delivery & Shipping Policy

At Speirs Jewellers, we believe receiving your jewellery should be just as special as choosing it. Every order is carefully prepared, securely packaged and dispatched with care to ensure your purchase arrives safely.

Standard & Express Shipping

We offer Australia-wide delivery, with the following shipping options available:

Complimentary Standard Shipping: Available on all orders over $200.
Standard Shipping: A flat rate of $15 applies to orders under $200.
Express Shipping: Available for an additional $20 on all orders, regardless of purchase value.

Please allow up to 7 working days for standard delivery. Express shipping offers a faster delivery service; however, delivery timeframes may vary depending on your location.

All orders are sent via a trusted courier service and require a signature upon delivery for added security and peace of mind.

Packaging & Gift Wrapping

Every purchase from Speirs Jewellers is carefully inspected, securely boxed and thoughtfully packaged to ensure your jewellery is protected throughout its journey.

Purchasing something special for someone?

We offer a complimentary gift-wrapping service, which can be selected at checkout. Whether you're celebrating a birthday, anniversary, milestone or simply treating someone you love, we're here to make your gift that little bit more special.

Orders Over $3,000 – In-Store Collection

For the security of our customers and their purchases, all online orders valued over $3,000 are available for in-store collection only.

When collecting your purchase, please bring:

Your online order confirmation email.
The credit card used to complete your purchase.
A valid form of photo identification.

Collection Address:
Speirs Jewellers
308 Banna Avenue
Griffith NSW 2680

Our team will contact you once your order is ready for collection.

Backorders & Special Orders

While we endeavour to keep our online collections up to date, occasionally an item may be unavailable for immediate dispatch.

If your purchase is on backorder, our team will contact you via email with an update and an estimated delivery timeframe.

Please note that backordered and specially ordered items may take longer than our standard delivery timeframe.

Sale & Promotional Periods

During busy sale periods, Christmas and special promotions, we work hard to have your order prepared and dispatched as quickly as possible.

Due to increased demand and courier volumes, delivery times may occasionally extend beyond our usual 7 working days.

We appreciate your patience and understanding during these periods.

Order Confirmation & Tracking

Once your purchase has been successfully placed, you will receive an order confirmation email outlining your order details.

When your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel's journey.

Lost or Damaged Parcels

Your purchase is important to us, and we take every precaution to ensure it reaches you safely.

If your order is lost or arrives damaged during transit, please contact our team as soon as possible so we can investigate and assist with resolving the issue.